Big hotel service, small hotel team
Your team is great. There just aren't enough of them. AskWhisper handles the repetitive guest communication, automates check-in, and drives upsell revenue so your team focuses on the moments that actually matter.
Why other independent hotels work with AskWhisper
Guest issues resolved before checkout
Mid-stay satisfaction checks identify problems while the guest is still on property, giving your team time to fix things before a negative review gets written.
Dramatic reduction in manual communication work
Messages, check-in instructions, upsell offers, and key deliveries all go out automatically. Teams report spending significantly less time on repetitive communication tasks every week.
New staff productive within hours
New team members don't need two weeks of shadowing because everything they need to know about the property and its processes lives in the knowledge base. They're up and running on day one.
Complete operational overview in one dashboard
Guest requests, open conversations, satisfaction signals, and upsell performance are all visible in one place. No jumping between five tools to understand what's happening at your property.
Response times under 5 seconds
Where email replies typically take over 2 hours, AskWhisper's AI responds in seconds. That speed directly impacts guest satisfaction and booking conversion on your website.
Full team visibility on all guest communication
Every message, request, and interaction across all channels is visible in one place for the entire team. Nobody misses a message and nobody duplicates a reply.
Personalised communication at scale
Hotels send messages that adapt to each guest's language, booking type, stay dates, and preferences, without writing a single custom message. It feels personal because the data makes it personal.
Fewer operational errors and guest complaints
When all information comes from one central knowledge base, staff can't accidentally share outdated breakfast hours or wrong parking instructions. One source, zero mix-ups.
Higher review scores through automated flows
Hotels using AskWhisper's satisfaction flows get more positive reviews because happy guests are prompted at the right time, and unhappy guests are caught before they go public.
70%+ fewer repetitive front desk questions
Properties using AskWhisper see a major drop in questions like what's the Wi-Fi? and where do I park? because the AI and guest app answer them before the guest even thinks to call.
Increased upsell revenue per booking
Properties generate additional revenue from every booking by automatically offering breakfast, late check-out, parking, and experiences through their own channels, with zero OTA commission.
Zero inconsistencies in guest information
Every guest gets the same correct information regardless of who's working, what time it is, or which channel they use. No more conflicting answers between email, phone, and front desk.
24/7 guest support without extra staff
Hotels using AskWhisper offer instant guest support around the clock without hiring night staff or paying overtime. The AI handles questions at 3am the same way it does at 3pm.
Higher guest satisfaction scores
Faster response times, clearer check-in info, and proactive communication lead to measurably higher satisfaction ratings. Guests notice when things just work.
Features you could benefit from
Operational notifications
When a guest submits a request, flags an issue, or accepts an upsell, your team gets notified right away. No checking dashboards, no missed messages.
Multilingual AI
Guest writes in Spanish, AI replies in Spanish. French? French. No separate setups and no translation layers. The conversation feels native because it is.
Personalised recommendations
Your favourite restaurant, that hidden hiking trail, the bakery around the corner. All shared automatically based on what fits each guest. You become the best concierge they never actually met.
Offer targeting
Room-only bookers get the breakfast offer. Sunday departers get late check-out. Couples get the spa package. You set the rules once and the right offer finds the right guest.
Automated upsells
Breakfast, late check-out, spa, experiences: offered automatically at the right moment through your own channels. No OTA commission and no awkward pitch at the desk.
Dynamic content
What guests see changes based on who they are, when they're staying and what room they have chosen.
Smart routing
The AI handles what it can confidently answer. Everything else goes to your team with full context, so the guest never has to repeat themselves.
Segmented messaging
Families get family-relevant info. Business travelers get what they need. OTA bookers get a direct booking nudge next time. You decide who gets what based on booking data.
Broadcast messaging
Pool closed tomorrow? Event tonight? Send one message to every active guest at once. Useful for anything time-sensitive across your entire property.
Guest satisfaction flows
Happy guests get nudged to leave a review. Unhappy guests get routed to private feedback before they hit TripAdvisor. You catch problems early and protect your reputation without lifting a finger.
PMS messaging integration
Keep your PMS as the hub while AskWhisper powers the automation behind it. Your team works where they're used to and the intelligence runs underneath.
AI email drafts
When an email comes in, the AI drafts a reply using your property info. Your team reviews it, tweaks if needed, and hits send. Same quality in a fraction of the time.
AI replies on WhatsApp
Guests ask a question on WhatsApp and the AI answers instantly, whether it's about check-out time, parking, restaurants, or breakfast availability. Works 24/7, in any language, without a human involved.
Digital key lifecycle
Keys activate and expire automatically based on check-in and check-out dates. The right guest gets the right key at the right time without anyone toggling anything manually.
Digital keys
Room access delivered straight to the guest app. No plastic cards, no lockboxes, no waiting around for someone to hand over a key. Guests arrive and walk in.
Guest app
A branded web app your guests open once and never need to dig through emails again. Stay details, local tips, house rules, upsell offers, all in one place. No app store download needed.
Unified inbox
WhatsApp, webchat, email: every guest message from every channel lands in one thread tied to their reservation. Nothing gets lost and nobody has to wonder if someone already replied.
Guest journey messaging
Automated messages at every stage of the guest's stay. A welcome before arrival, check-in details on the day, a mid-stay check-in, upsell offers, and a check-out reminder. You design it once and it runs for every guest automatically.
Knowledge base
One place for everything about your property: check-in instructions, house rules, local tips, upsell offers. Update it once and every guest channel updates with it.
Three challenges,
one platform.
Every independent hotel hits the same walls. Here's how we knock them down, leading to happier guests, better reviews, more efficiency and higher revenue.
Automated keys & guest check-in
Check-in instructions in an email, digital key in another app, house rules in a PDF. Your guests are piecing together their own arrival. AskWhisper handles the entire self-service flow - keys, info, and communication - in one tool. No front desk needed. No warmth lost.
Guest messages handled for you
"What's the Wi-Fi password?" For the 47th time this month. Your team spends hours answering questions that never change. AskWhisper's AI concierge handles the repetitive stuff on WhatsApp and webchat. Instantly, 24/7, in any language, so your team only deals with what actually needs them.
Upselling without the awkwardness
Breakfast sold through an OTA costs you commission. Mentioned at the front desk, it feels pushy. AskWhisper offers your extras at the perfect moment, through WhatsApp, guest app, or one of your other own channels. Guests love the convenience. You keep the margin.